Customers may exchange items for other products of equal or greater value. If the new item is of greater value, the price difference must be paid at the time of exchange. Exchanges are subject to product availability.

Refunds are available upon request but are subject to a 30% restocking fee based on the merchandise value. Refunds will be issued using the original method of payment once the returned items have been inspected and approved. Shipping or delivery fees (if applicable) are non-refundable .

The following items cannot be returned or exchanged : Special orders or custom-made products Clearance or discounted items Opened boxes, partial boxes, or samples

FAQs - SUPREME TILES CABINETRY

Q: Eligibility for Returns and Exchanges

Returns or exchanges must be requested within 14 days of the delivery or pickup date. All returned or exchanged items must be in their original condition , uninstalled , and in unopened packaging . Items that have been cut, installed, altered, or damaged after purchase are not eligible for return or exchange. Proof of purchase (receipt or invoice) is required for all returns and exchanges.

FAQs

Frequently Asked Question

There have been a lot of repeated questions from the community that we have graciously answered in the past which will certain be a great resource to you and save you time of reaching out to us. Kindly go through them and if you don’t get the answer you need, you can reach out to us and we will be very happy to assist you. Thank you.

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Supreme Tiles & Cabinetry — Return & Exchange Policy

Why we accept returns

At Supreme Tiles & Cabinetry, customer satisfaction and product quality are our top priorities. We understand that sometimes a purchase may not meet your needs, and we’re committed to making the return or exchange process as smooth as possible. Please review our policy belowsmooth as possible. Please review our policy

Eligibility for Returns and Exchanges

Returns or exchanges must be requested within 14 days of the delivery or pickup date.
All returned or exchanged items must be in their original condition, uninstalled, and in unopened packaging.
Items that have been cut, installed, altered, or damaged after purchase are not eligible for return or exchange.
Proof of purchase (receipt or invoice) is required for all returns and exchanges.

Exchanges

Customers may exchange items for other products of equal or greater value.
If the new item is of greater value, the price difference must be paid at the time of exchange.
Exchanges are subject to product availability.

Refund

Refunds are available upon request but are subject to a 30% restocking fee based on the merchandise value.
Refunds will be issued using the original method of payment once the returned items have been inspected and approved.
Shipping or delivery fees (if applicable) are non-refundable.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

Special orders or custom-made products
Clearance or discounted items
Opened boxes, partial boxes, or samples

Damaged or Incorrect Items

Please inspect all products upon delivery or pickup.
Any claims for damaged or incorrect items must be reported within 48 hours of receipt.
We will arrange a prompt exchange or replacement for any verified issues caused by shipping or fulfillment errors.

HOW TO INITIATE A RETURN OR EXCHANGE

To begin the return or exchange process, please contact our customer service team at:
📧 supremetilescabinetry@gmail.com
📞 (718) 304 – 1149
or visit us in-store at 500 Jericho Turnpike, Mineola, NY.

Our team will provide you with instructions and assist you through each step of the process.

FAQs